Customer Services Executive

Responsibilities:

• Manage the implementation of CRM strategies and customer growth programs. 
• Handle all customers inquiries to ensure customer satisfaction. 
• Monitor data quality and ensure proper transaction. 
• Control and follow up all communication channels. 
• Planning and implementing customer relationship management strategies that will encourage customers and retain their loyalty. 
• Maintain and follow up customer relationships to strengthen company operations. 
• Follow-up and implementation of high-quality CRM services Follow-up sales and daily CRM procedures 
• Analyze customer complaints with a focus on complaint reduction. 
• Provide reports on customer feedback/complaints reports to Sales Team Leader or Management. 
• Ensure constant engagement & a strong relationship with customers. 
• Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations.

Requirements:

• Bachelor’s or diploma degree with 2-3 years of experience in CRM Function. 
• Ability to clearly communicate to senior management, line management, and customers
• Must be able to work independently with limited supervision and strong initiative to bring ideas and excellently executed.
• Customer and details Oriented. 
• Problem solver
• Having Working experience in the international marketplace for the tobacco, E-cigarette, or FMCG industry would be beneficial.
• Foom User is a Plus